Know about account issues
before Amazon does.
SellerQI watches your Order Defect Rate, Late Shipment Rate, and policy signals around the clock — and flags anything moving toward a threshold while you still have time to act.
Every signal Amazon
watches, watched.
Order Defect Rate
Tracked against the 1% threshold, with the underlying claims and feedback driving any movement.
Late Shipment Rate
Watched for spikes that put your selling privileges at risk on seller-fulfilled orders.
Cancellation Rate
Pre-fulfilment cancellations that quietly erode your account standing.
Policy violations
New warnings, suspected IP complaints, and listing violations surfaced as they appear.
A-to-Z claims
Open claims that count toward your ODR and need a response within Amazon's window.
Buyer messages
Response-time pressure that can affect account health if messages go unanswered.
A suspension costs more
than any subscription.
When account health slips below a threshold, Amazon can suppress listings or suspend selling privileges — cutting off revenue overnight. Catching the trend early, while you can still resolve open cases, is the entire point.
Surfaced in your
alert cycle.
Account-health movements ride the same alternate-day alert email as the rest of your urgent issues — so a metric trending toward a threshold reaches you within the cycle, not after Amazon flags it.
Questions
answered.
More on account health.
Fix your account health score
What the 0–1,000 score measures and how to pull it back up.
Read the guide →Prevent account suspensions
Catch the metrics that trigger a suspension before Amazon does.
Read the guide →Lost 30% of sales overnight?
The warning signs behind a sudden sales drop — and how to react.
Read the guide →Catch account issues
while you still can.
7-day free trial. Connect your account, run the first scan, and see every issue ranked by what it's costing you. Credit card required.