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Account health monitor

Know about account issues
before Amazon does.

SellerQI watches your Order Defect Rate, Late Shipment Rate, and policy signals around the clock — and flags anything moving toward a threshold while you still have time to act.

7-day free trial · Credit card required
Account health
Watch · trending up
Order Defect Rate (ODR)
0.9%
Late Shipment Rate
1.1%
Cancellation Rate
0.4%
Policy violations
2 open
A-to-Z claims (14d)
3
What we monitor

Every signal Amazon
watches, watched.

Order Defect Rate

Tracked against the 1% threshold, with the underlying claims and feedback driving any movement.

Late Shipment Rate

Watched for spikes that put your selling privileges at risk on seller-fulfilled orders.

Cancellation Rate

Pre-fulfilment cancellations that quietly erode your account standing.

Policy violations

New warnings, suspected IP complaints, and listing violations surfaced as they appear.

A-to-Z claims

Open claims that count toward your ODR and need a response within Amazon's window.

Buyer messages

Response-time pressure that can affect account health if messages go unanswered.

Why it matters

A suspension costs more
than any subscription.

When account health slips below a threshold, Amazon can suppress listings or suspend selling privileges — cutting off revenue overnight. Catching the trend early, while you can still resolve open cases, is the entire point.

Alert timing

Surfaced in your
alert cycle.

Account-health movements ride the same alternate-day alert email as the rest of your urgent issues — so a metric trending toward a threshold reaches you within the cycle, not after Amazon flags it.

FAQ

Questions
answered.

What account-health metrics does SellerQI track?
Order Defect Rate, Late Shipment Rate, Cancellation Rate, policy violations, A-to-Z claims, and buyer-message pressure.
When will I be alerted?
Account-health movements are surfaced within the alternate-day alert email cycle.
Does it show why a metric is moving?
Yes. It surfaces the underlying claims, feedback, or violations driving the change.
Can it prevent a suspension?
It can't control Amazon's decisions, but catching trends early gives you time to resolve open cases before a threshold is crossed.
How often is account health checked?
Within the 24-hour diagnosis cycle.
Does SellerQI respond to claims for me?
No. It surfaces what needs attention; you take the action.
Which marketplaces are covered?
Every Amazon marketplace worldwide.
Is account health in the trial?
Yes, during your 7-day free trial.

Catch account issues
while you still can.

7-day free trial. Connect your account, run the first scan, and see every issue ranked by what it's costing you. Credit card required.

7-day free trial · Credit card required · Cancel anytime