Know about Amazon account health issues
before Amazon does.
SellerQI watches your Amazon seller account health around the clock, including Order Defect Rate, Late Shipment Rate, and policy signals. It flags anything moving toward a threshold while you still have time to act, giving you ongoing account health assurance instead of a surprise warning.
Amazon account health monitoring for large seller accounts.
SellerQI monitors accounts with many ASINs and marketplaces on a 24-hour diagnosis cycle, so issues surface before they hit your Amazon account health rating. Every metric, violation, and listing issue is checked in one dashboard, whether you sell 50 products or 5,000, so you can prevent Amazon account suspension with proper monitoring.
What matters when monitoring Amazon account health at scale:
Bulk listing checks
Listing issues are checked across your whole catalogue at once, not one ASIN at a time.
Daily scans across US, UK, AU and every Amazon marketplace
One 24-hour cycle covers each marketplace you sell in.
Alerts prioritised by revenue impact
Issues are ranked by what they cost you, so the most expensive problem is always at the top.
Multi-account views for agencies
Manage several seller accounts and see each one's health without switching between logins.
Root-cause detail
Each metric movement links to the claims, feedback, or violations driving it, so large teams can assign the fix quickly.
Every Amazon seller account health signal, watched.
SellerQI tracks the six signals that decide your Amazon account health and shows the claims, feedback, or violations behind every movement. Each signal is checked in the 24-hour diagnosis cycle, and anything trending toward a threshold reaches you in your alert email while you still have time to fix it. You see not just that a metric is rising, but why, so you can avoid Amazon policy violations and account suspension.
Order Defect Rate (ODR)
Order Defect Rate is the share of your orders that receive negative feedback, an A-to-Z claim, or a chargeback, and Amazon's target is to keep it under 1%. SellerQI tracks ODR against that 1% threshold and shows the specific claims and feedback driving any movement. A small rise deserves attention early, because ODR is one of the first numbers Amazon looks at on your seller account health.
Late Shipment Rate
Late Shipment Rate measures how many seller-fulfilled orders you dispatch after the promised date. Spikes put your selling privileges at risk, and they usually trace back to stock delays, handling time settings, or carrier problems. SellerQI watches for the trend and flags it early, so you can fix the cause before it affects your Amazon account health.
Cancellation Rate
Cancellation Rate counts orders you cancel before fulfilment, most often because of stock-outs or inventory sync errors. These cancellations quietly erode your account standing, and they rarely feel urgent until the number has already climbed. SellerQI tracks cancellations alongside your other metrics, so you can see when stock or order problems are starting to hurt your account.
Policy violations
Policy violations are warnings from Amazon about your listings or conduct, including suspected IP complaints, restricted products, and listing rule breaches. Left open, they can lead to removed listings or a suspension. SellerQI surfaces new warnings as they appear, so you can respond to each one while the case is still open.
A-to-Z claims
An A-to-Z claim is a buyer's request for Amazon to step in on an order, and open claims count toward your ODR. Each one needs a response within Amazon's window, and a missed deadline can turn a single order into a lasting mark on your account. SellerQI lists your open claims so none are overlooked.
Buyer messages
Buyer messages are customer questions and complaints sent through Amazon, and slow replies add response-time pressure that can affect your Amazon seller account health. SellerQI highlights where replies are falling behind, so small backlogs don't grow into bigger problems.
Amazon seller account audit service for PPC and listings.
An Amazon seller account audit is a full review of your account health, advertising, and listings that finds the issues costing you money, visibility, or account standing.
What's audited:
PPC
- Wasted spend on campaigns and keywords that return nothing
- Zero-sale search terms that have spent budget without an order
- ACoS outliers running above your target
Listings
- Suppressions that hide products from shoppers
- Indexing gaps that stop listings appearing for the right searches
- Missing attributes that limit visibility and conversion
- Restricted words that risk policy violations
SellerQI runs this audit free and automatically on a 24-hour cycle, with no credit card needed.
Why Amazon account health assurance matters: a suspension costs more than any subscription.
When Amazon account health slips below a threshold, Amazon can suppress listings or suspend selling privileges, cutting off revenue overnight. Catching the trend early, while you can still resolve open cases, is the entire point of an Amazon seller account audit that runs continuously.
What affects Amazon account health rating the most?
The factors that affect your Amazon account health rating most are order defect rate, policy violations, late shipment rate, and listing suppressions. They are ranked below by typical impact on account standing, with how to spot each one early.
Order Defect Rate (ODR)
Amazon's target is under 1%, and it counts negative feedback, A-to-Z claims, and chargebacks. Spot it early by watching the trend and open claims, not just the monthly number.
Policy violations
Warnings for IP complaints, restricted products, or listing rules can trigger listing removals or suspension. Spot them early through new notifications and open violation cases.
Late Shipment Rate
Late dispatches on seller-fulfilled orders put selling privileges at risk. Spot it early by tracking weekly spikes around stock or carrier problems.
Listing suppressions
Suppressed listings lose visibility and sales, and they often point to missing attributes or policy problems. Spot them early with a daily check of suppressed ASINs.
Cancellation Rate
Pre-fulfilment cancellations, usually from stock-outs, reduce account standing. Spot it early by watching cancellations after any inventory sync issue.
A-to-Z claims and buyer message response time
Open claims feed into ODR, and slow replies add pressure. Spot them early by tracking claim deadlines and unanswered messages.
Amazon seller account audit for growth planning.
A seller account audit shows how much margin you can recover before you spend more to scale. Follow this four-step framework:
Audit the baseline
Run a full account audit to see your current account health, PPC, and listing issues.
Quantify recoverable money
Add up wasted PPC spend and unclaimed reimbursements to see what you can win back.
Fix the highest-impact issues
Start with the problems that cost you most, ranked by revenue impact.
Set growth targets from the cleaned-up numbers
Plan budgets, ad spend, and inventory from your corrected baseline, not from numbers inflated by waste.
Worked example: $3,000/month of wasted PPC plus $1,200/month of unclaimed reimbursements equals $4,200/month of recoverable margin before you spend more to scale. That is $50,400 a year you can put back into growth. (Illustrative figures.)
Questions
answered.
Does SellerQI show why my Amazon account health metric is moving?
How often is Amazon account health checked?
Does SellerQI respond to Amazon account health claims for me?
Which marketplaces does the Amazon account health monitor cover?
Is Amazon account health monitoring free?
What is an Amazon seller account audit, and what does SellerQI check?
What is Amazon account health assurance, and how does SellerQI help?
More on account health.
Fix your account health score
What the 0–1,000 score measures and how to pull it back up.
Read the guide →Prevent account suspensions
Catch the metrics that trigger a suspension before Amazon does.
Read the guide →Lost 30% of sales overnight?
The warning signs behind a sudden sales drop, and how to react.
Read the guide →Found an issue?
Your call what happens next.
The diagnosis is free either way. The only thing that costs money is having our team do the work.
Fix it yourself, free
Every issue comes with a plain-language explanation and the exact steps, and QMate answers your follow-up questions on WhatsApp. Most sellers clear the quick wins this way and never pay us anything.
See what's free →Or hand it to our team
Some fixes need a copywriter, a designer, a photographer, or a PPC manager. Pick the ones you want done and we quote that work only, with no retainer and no minimum term.
See services →Catch account issues
while you still can.
Connect your account, run the first scan, and see every issue ranked by what it's costing you. Free, with no credit card.