Home/FAQ
FAQ
Everything you need to
Everything you need to
know before you start.
How SellerQI works, what it scans, how QMate answers, and what to expect on setup, security, and pricing.
How it works
How often does SellerQI scan my Amazon account?
Every 24 hours across listings, PPC, account health, reimbursements, and keyword performance. You also receive an alert email every other day for urgent items: buy box loss, negative reviews, content changes, and inventory alerts.
How long does the initial setup and first scan take?
Connecting your account takes a few minutes via Amazon's Selling Partner API. The first full diagnostic scan runs in 60 minutes to 2–3 hours depending on your account size and number of ASINs.
How does SellerQI decide which issues to show first?
Every issue is ranked by estimated revenue impact: what it's costing you per month, or what you stand to recover. The highest-impact issues appear at the top so you always know where to focus.
Who built SellerQI?
SellerQI is built by the team behind eStore Factory, a full-service Amazon agency with over 10 years of experience managing seller accounts across Amazon marketplaces worldwide.
Setup & account
How do I connect my Amazon account?
You authorise SellerQI through Amazon's official Selling Partner API. It takes a few minutes, no passwords are shared, and access is read-only.
Is my account data secure?
Yes. SellerQI connects through Amazon's official API with read-only access. We never store your Amazon credentials and we never write to your account without you initiating the action.
Does SellerQI make any changes to my account?
No. SellerQI is a diagnostic layer. It reads your account, finds issues, and tells you what to fix. Every action stays in your hands. We never edit listings, campaigns, or settings on your behalf.
Can I connect multiple Amazon accounts?
Yes. You can connect multiple seller accounts, which is how most agencies use SellerQI. Talk to us about multi-account setups.
Is there anything I have to pay for?
Not for the tool. The diagnosis keeps running and nothing expires. You only pay if you ask our team to carry out a fix for you, and that is quoted per job before any work starts.
Features
How is QMate different from Amazon's Seller Assistant?
Amazon's assistant gives general, policy-level guidance. QMate answers using your actual account data: your ASINs, campaigns, and history. It is also available on WhatsApp so you can ask without opening a dashboard.
Can SellerQI track competitor pricing?
Competitor tracking is on our roadmap and not yet live. We only describe features that work today, so we won't promise it before it ships.
Does SellerQI work for Vendor Central accounts?
SellerQI is built for Seller Central (3P) accounts across every Amazon marketplace worldwide. Vendor Central support is not available today.
How accurate are the reimbursement estimates?
Reimbursement totals are based on your real transaction history over an 18-month lookback. Each case is surfaced with its claim type and amount so you can verify and file directly through Seller Central. Amazon makes the final approval decision.
How does SellerQI rank issues by revenue impact?
Each issue is scored by its estimated monthly cost or recoverable amount: wasted ad spend, lost buy box revenue, unclaimed reimbursements, missed keyword traffic. The most expensive problems surface first.
Pricing & services
Is SellerQI free, and do I need a credit card?
SellerQI is free to use. Connect your account, run the full diagnosis, and see every issue with what it is costing you and how to fix it. No credit card, no trial countdown. You only pay if you choose to hire our team to carry out a fix, quoted per job.
Will SellerQI stay free?
It is free today with no card and no time limit. We may introduce paid plans as the product grows. If we do, existing users will hear about it well in advance, and you will never be charged for something you did not agree to.
How much do the done-for-you services cost?
They are quoted per job. Tell us which issues you want handled and you get a fixed quote for that work only, no retainer, no minimum term, no bundled package. See all services.
What currencies and marketplaces are supported?
SellerQI supports every Amazon marketplace worldwide, with profit and reimbursement figures shown in each marketplace's native currency.
See what's hiding in
your account right now.
Connect your account, run the first scan, and see every issue ranked by what it's costing you. Free, with no credit card.
Free to use · No credit card · Services quoted per job